topic Cancel SkyQ in Account & Billing

Cancel SkyQ

John+K — Mon, 23 Jun 2025 20:07:35 GMT

My contract expires at end of July but, if I leave it to run, then goes up to £98+ pm ... I have Sky Signature plius Sports.. I can't justify paying that per month so I'm going to cancel. I will simply make more use of my smart tv. Any issues with cancelling?

Re: Cancel SkyQ

MightyQuinn — Mon, 23 Jun 2025 20:11:55 GMT

Hi @John+K Your contract does not expire, your minimum term ends. You can cancel your contract by telephoning Sky and giving the required 31 days notice. You may/will have to return the Sky Q boxes which are on loan. It is not possible to cancel on-line, as Sky will want to check your identity.

Re: Cancel SkyQ

Daniel0210 — Tue, 24 Jun 2025 07:03:33 GMT

@John+K
Once you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 31 days for Sky Q) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.