topic Re: Error message MYSKY_2999 when trying to upgrade paramount plus in Account & Billing

Error message MYSKY_2999 when trying to upgrade paramount plus

MarkRG22 — Mon, 23 Jun 2025 17:29:28 GMT

Hi, I'm having problems when trying to upgrade my Paramount plus subscription tier via Sky Shop on my Sky Q box. The above error message keeps appearing. Can anyone help?

Re: Error message MYSKY_2999 when trying to upgrade paramount plus

caesarome — Mon, 23 Jun 2025 18:22:27 GMT

@MarkRG22

There is some help further down the page here regarding this error code:

https://helpforum.sky.com/t5/Sky-TV/How-do-I-sign-into-Paramount-with-Sky/ba-p/4124312

Re: Error message MYSKY_2999 when trying to upgrade paramount plus

MarkRG22 — Mon, 23 Jun 2025 18:49:33 GMT

Many thanks for the guidance and taking the time to reply @caesarome, unfortunately I have tried this, also checked my contact details are all correct and still having no luck.

Re: Error message MYSKY_2999 when trying to upgrade paramount plus

caesarome — Mon, 23 Jun 2025 18:56:06 GMT

If you haven't already you could always call Sky to see if they can upgrade this for you.

Re: Error message MYSKY_2999 when trying to upgrade paramount plus

MarkRG22 — Mon, 23 Jun 2025 18:58:44 GMT

That's my next step. Thanks again for your help. Much appreciated.

Re: Error message MYSKY_2999 when trying to upgrade paramount plus

MarkRG22 — Mon, 23 Jun 2025 19:33:06 GMT

Rather confusingly, after getting through to an advisor on customer services I was advised to simply log out of my sky paramount login and then simply log in on a new subscription directly through paramount plus. So that in effect would get me on to the tier I want. Even though that would actually cost me more and I'd lose my viewing history. That can't be right?

Re: Error message MYSKY_2999 when trying to upgrade paramount plus

Snaggle+Puss — Tue, 24 Jun 2025 13:16:13 GMT

I'm having the same problem. My Error message MYSKY_2306. I've contacted Sky switched off Sky box still no joy. Even checked for updates.

Can anyone please help? It's so annoying......