topic Owed credit in Account & Billing

Owed credit

AS252 — Mon, 23 Jun 2025 16:49:21 GMT

Hello, I cancelled and I am in credit. How do I get this back?

Re: Owed credit

peter-marlow+1966 — Mon, 23 Jun 2025 16:52:18 GMT

It usually takes 4 to 6 weeks if you have not closed your direct debit with sky to be paid into your bank

Re: Owed credit

AS252 — Mon, 23 Jun 2025 16:56:27 GMT

I switched on the 19th May

Re: Owed credit

Daniel0210 — Mon, 23 Jun 2025 16:59:02 GMT

@AS252
We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Owed credit

AS252 — Mon, 23 Jun 2025 17:00:10 GMT

Yes please.

Thank you

Re: Owed credit

AS252 — Mon, 23 Jun 2025 17:00:58 GMT

Sorry in answer to questions. Yes and yes.

Thank you

Re: Owed credit

Daniel0210 — Mon, 23 Jun 2025 17:01:43 GMT

@Daniel0210 wrote:

@AS252
Before we can escalate it to Sky please confirm whether the payment method is still active.

Re: Owed credit

Daniel0210 — Mon, 23 Jun 2025 17:03:26 GMT

@AS252

Our posts crossed so thanks for update.

I’ve escalated your post to Sky and their Messaging Team should contact you later or tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Owed credit

Greenfingers001 — Mon, 23 Jun 2025 17:05:15 GMT

Thanks for escalating this. We’ve sent @AS252 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.