topic Re: Credit Refund in Account & Billing

Credit Refund

Brad38 — Mon, 09 Jun 2025 14:41:21 GMT

Sky sent me a refund on June 5 2025 but it was sent to a closed bank account because I have moved back to the USA. Can they mail me a check instead?

Re: Credit Refund

Addie15 — Mon, 09 Jun 2025 16:14:18 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Credit Refund

Brad38 — Mon, 23 Jun 2025 15:32:21 GMT

Hello - Sky is trying to send me a credit refund but I am unable to receive it by mail because I have moved back the USA and I have closed my UK bank account. I have updated my billing credit card number on my Sky account so I need the refund sent to that credit card number that is on file. Thanks!

Re: Credit Refund

caesarome — Mon, 23 Jun 2025 15:42:01 GMT

@Brad38

I have escalated your post again so same as before and when the chat bubble appears you should be able to talk to them about this.

Re: Credit Refund

Greenfingers001 — Mon, 23 Jun 2025 15:51:38 GMT

Thanks for escalating this. We’ve sent @Brad38 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Credit Refund

Brad38 — Tue, 24 Jun 2025 14:13:08 GMT

Hello - who can help refund my credit to the updated payment method on my account? Thanks

Re: Credit Refund

Daniel0210 — Tue, 24 Jun 2025 14:31:33 GMT

@Brad38

As can be seen from the post immediately before yours the issue has been passed to the Messaging Team who have invited you to another private chat.

You should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit Refund

Brad38 — Tue, 24 Jun 2025 14:41:51 GMT

Thank you, I am hoping they do this