topic Re: reward voucher in Account & Billing

reward voucher

marie1010 — Mon, 23 Jun 2025 15:01:58 GMT

Hi I got a email to claim my reward voucher I did that it said I would get another email to pick my voucher I never received that voucher its been 3 days now, when my son got his he got it back straight away and has had his voucher x

Re: reward voucher

caesarome — Mon, 23 Jun 2025 15:09:36 GMT

@marie1010

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: reward voucher

Lisa-P1987 — Mon, 23 Jun 2025 15:26:00 GMT

Thanks for escalating this. We’ve sent marie1010 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.