topic Re: Credit on account and left sky broadband/talk in april in Account & Billing

Credit on account and left sky broadband/talk in april

Lexibean — Mon, 23 Jun 2025 13:53:13 GMT

Left sky broadband/talk in April but still have credit on my account, I thought it would automatically be refunded to me but it hasn't happened and now 2 months have passed. Ive gone onto sky chat but the bots are rubbish and have no idea what im asking and i can't seem to be connected to a human like I have done in the past.

Can anyone help please

Re: Credit on account and left sky broadband/talk in april

Daniel0210 — Mon, 23 Jun 2025 13:54:52 GMT

@Lexibean
Refunds should normally take about 6 weeks from your last day of connection, but recent posts suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Credit on account and left sky broadband/talk in april

Lexibean — Mon, 23 Jun 2025 13:58:40 GMT

Hi yes its showing a credit for last 2 months, my payment method should be active as I still have sky glass tv. Yes please can escalate to sky messages.

Re: Credit on account and left sky broadband/talk in april

Daniel0210 — Mon, 23 Jun 2025 14:04:35 GMT

@Lexibean
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit on account and left sky broadband/talk in april

Greenfingers001 — Mon, 23 Jun 2025 14:22:43 GMT

Thanks for escalating this. We’ve sent @Lexibean an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.