topic Re: Playing my bill in Account & Billing

Playing my bill

Kaner1987 — Mon, 23 Jun 2025 05:43:53 GMT

I am unable to pay my bill as the page is restricted does anyone know how to fix this issue and pay my bill

Re: Playing my bill

Daniel0210 — Mon, 23 Jun 2025 06:17:10 GMT

@Kaner1987

You should have a direct debit or continuous card payment set up to pay therefore preventing the need for a manual payment. Is this not the case?

Re: Playing my bill

Kaner1987 — Mon, 23 Jun 2025 07:17:49 GMT

Card date has expired on my old card and forgot to update my he details on sky for my payments and I'm currently away in Spain at the moment on holiday

Re: Playing my bill

caesarome — Mon, 23 Jun 2025 09:08:42 GMT

@Kaner1987

To get you some help with the restricted message I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Playing my bill

Tom-W19 — Mon, 23 Jun 2025 09:06:45 GMT

Thanks for escalating. We've sent an invite to @Kaner1987.