topic No help from Call Handler in Account & Billing

No help from Call Handler

SMS89 — Sun, 22 Jun 2025 14:41:14 GMT

I am pensioner who is hard of hearing and need help. I am being told information that does not relate to my complaint. All I need is someone to help me who can LISTEN, SPEAK CLEARLY And HELP ME.

Re: No help from Call Handler

Daniel0210 — Sun, 22 Jun 2025 14:51:53 GMT

@SMS89

What issue do you have?

If you have health issues that affect your ability to communicate, it may be worth registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning so have a look at the related links here… ~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance

Re: No help from Call Handler

caesarome — Sun, 22 Jun 2025 15:04:44 GMT

@SMS89

If you can hit the reply button and tell us what your issue is then perhaps us fellow customers might be able to help you via here.

Re: No help from Call Handler

GD1 — Sun, 22 Jun 2025 17:46:07 GMT

@SMS89 Are you registered with the accessibility team? https://www.skyaccessibility.sky/