topic Re: New user - restricted page message in Account & Billing

New user - restricted page message

Markie1962 — Sun, 22 Jun 2025 10:28:25 GMT

Hello

I just signed up to Sky Broadband. I am trying to view my billing details but I get a message indicating it is a restricted page and in the URL it states unauthorised. Who can help me deal with this issue ? Thanks. Mark

Re: New user - restricted page message

caesarome — Sun, 22 Jun 2025 11:08:37 GMT

@Markie1962 wrote:

Hello

I just signed up to Sky Broadband.

If your broadband hasn't been activated yet you might not be able to view the billing page just yet, not only that there wouldn't a bill to view just yet due to you currently having no active service.

There is an article here about the first few bills:

https://www.sky.com/help/articles/understanding-my-bills

Re: New user - restricted page message

Markie1962 — Sun, 22 Jun 2025 11:18:40 GMT

Hi. Thanks for the prompt update. My broadband is active, I am able to view stuff online. So do I still have an issue ? Thanks Mark

Re: New user - restricted page message

Markie1962 — Sun, 22 Jun 2025 12:15:35 GMT

Oh. when Isay view stuff online I mean films/boxsets not my Sky bill !! 🙂

Re: New user - restricted page message

caesarome — Sun, 22 Jun 2025 12:18:54 GMT

@Markie1962

Have you linked your account as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: New user - restricted page message

Markie1962 — Sun, 22 Jun 2025 12:33:54 GMT

Thanks @caesarome , linking my account gave me the access to view my bill 🙂 Thank you !!