topic Re: New bank card in Account & Billing

New bank card

Shaunmcintyre — Sun, 22 Jun 2025 11:08:42 GMT

I'm trying to change the details on my bank card before my bill is due and I keep getting sent around in circles

Re: New bank card

Anonymous — Sun, 22 Jun 2025 11:38:34 GMT

@Shaunmcintyre Maybe a Superuser can escalate this to the online team if it's something they can help with.

Re: New bank card

Lisa-P1987 — Sun, 22 Jun 2025 11:50:35 GMT

Thanks for escalating this. We’ve sent Shaunmcintyre an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: New bank card

Daniel0210 — Sun, 22 Jun 2025 12:36:00 GMT

@Shaunmcintyre

Not sure why you've just started another thread about the same issue. This thread already has a chat invite on it. I've removed the duplicate.

Here is some information on how it works, which wasn't passed on earlier.

You should now see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014