topic Re: Account in credit in Account & Billing

Account in credit

Susano — Sun, 22 Jun 2025 06:12:41 GMT

I cancelled my sky tv months ago but there still remains a credit on my account. How do I go about getting this refunded?

Re: Account in credit

Daniel0210 — Sun, 22 Jun 2025 06:15:05 GMT

@Susano
Refunds should normally take about 6 weeks from your last day of connection, but recent posts suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm whether the payment method is still active.

Re: Account in credit

Susano — Sun, 22 Jun 2025 06:39:08 GMT

That would great do you could help. N the payment method isn't active

Re: Account in credit

Daniel0210 — Sun, 22 Jun 2025 06:47:29 GMT

@Susano
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Account in credit

Lisa-P1987 — Sun, 22 Jun 2025 10:18:40 GMT

Thanks for escalating this. We’ve sent Susano an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.