topic Credit in Account & Billing

Credit

LNM — Sat, 21 Jun 2025 23:01:31 GMT

Hi, I have credit in my TV account but this has finished now. I still have the broadband product but the credit from the TV isn't being used for the broadband, how to I switch the credit over?

Re: Credit

Daniel0210 — Sun, 22 Jun 2025 03:57:22 GMT

@LNM

Sky won't move credit from one Sky subscription to another. If you've now cancelled your TV subscription the refund to your bank or card should normally take about 6 weeks from your last day of connection, but recent posts suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm whether the payment method is still active.

Re: Credit

Mr+Flibbles+86 — Sun, 22 Jun 2025 09:40:14 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.