topic Re: Are Sky Happy to Lose Customers? in Account & Billing

Are Sky Happy to Lose Customers?

FreddieX — Sat, 21 Jun 2025 07:49:43 GMT

Be warned, this is mainly a grump, but I also wonder I I am alone in my experience.

After 23 as a Sly TV customer we (my wife and I) decided to call time on Sky+ HD. The decision was made easier as I was paying over £70 per month for Entertainment, Box Sets, Sky Sports F1 (I am actually paying money to listen to that idiot Croft), including £9/month for HD.

I should have done something ages ago about the ridiculous cost, only myself to blame, but Sky helped the decision when they included adverts saying how new Stream customers could pay as little as £15/month.

First off, the Sky website is awful, effectively blocking me from even considering Stream as an option. If I logged in as en existing customer I was always diverted to Q or Glass, sorry the last time I rented a TV was in the 80s with Radio Rentals!

After wading through treacle a.k.a. navigating the website, I found a contact number which puts me through to a call centre in India. I am then given a second number to call which was Cardiff retentions.

I got through with only a short wait and expected some hard sell to keep me, however, at no time did the Sky representative try to disuade me from leaving. "How about Stream?" ...... sorry cannot offer much less than you are currently paying.

As I was out of contract I will be leaving the TV side mid July. I did get a tear soaked email begging me to stay but no offer of incentive so we are off.

Maybe my experience is unique, but if this is the company's attitude to exisiting customers then I do not think the future of Sky is that bright.

Incidentally, I am happy with the broadband and I am still on a decent deal so still a Sky customer (just).

Re: Are Sky Happy to Lose Customers?

Mark39 — Sat, 21 Jun 2025 08:49:11 GMT

I'd suggest calling simply to ask about switching to Sky Stream then see what Sky offer. The prices you see in the website are new customer prices so gy9u won't qualify for those, I'm afraid.

Re: Are Sky Happy to Lose Customers?

FreddieX — Sat, 21 Jun 2025 10:32:15 GMT

I did ask about Stream and, as mentioned in my original post, was told that they cannot offer much less than I was currently paying. I did not mention I would also have had to pay a fee to switch!

The whole attitude was "ho hum here goes another long term customer".

If the corporate decision is to hope no one spots the rip off prices for existing customers or are happy to lose long term customers and replace them with new subscriptions it makes sense (does it?), but why run prime time adverts telling me how much I am paying over the odds and how much better new customers are treated.

Re: Are Sky Happy to Lose Customers?

TimmyBGood — Sat, 21 Jun 2025 14:12:36 GMT

@FreddieX wrote:

If I logged in as en existing customer I was always diverted to Q or Glass, sorry the last time I rented a TV was in the 80s with Radio Rentals!

Perhaps worth noting Glass isn't a rental: there's the option to make a monthly repayment to reduce the balance of an interest free unsecured personal loan used to purchase it. Once the loan is repaid the monthly cost is just the content subscription.

Re: Are Sky Happy to Lose Customers?

Anonymous — Sat, 21 Jun 2025 14:29:21 GMT

@FreddieX And there's the cheaper Glass Air model available now!

Re: Are Sky Happy to Lose Customers?

FreddieX — Sat, 21 Jun 2025 16:25:41 GMT

But I didn't need a new telly!

Re: Are Sky Happy to Lose Customers?

PandJ2020 — Sat, 21 Jun 2025 16:41:15 GMT

@FreddieX wrote:
But I didn't need a new telly!

Many don't - that's what 'Sky Stream' is for.

Re: Are Sky Happy to Lose Customers?

shorty7 — Fri, 27 Jun 2025 18:00:44 GMT

Exactly the same as me. Account ends 13th of July. I'm sick of companies thinking they can rip me of.

Sky gone

EE gone

Rouvy gone

Many more to come🤬

Re: Are Sky Happy to Lose Customers?

PandJ2020 — Fri, 27 Jun 2025 21:17:55 GMT

@shorty7 wrote:
Exactly the same as me. Account ends 13th of July.

Unless you've given notice to Sky that you are cancelling then you account does not end on 13th July.

Re: Are Sky Happy to Lose Customers?

shorty7 — Mon, 30 Jun 2025 09:51:45 GMT

Haha of course I have. I cancelled on the 12 June so they only get [Removed] the two months I am out of contract. They never contacted me to say I was going to be out of contract. They just increased me payments by about 80%. Trying to sneak massive increases passed your long standing customs is dishonest and completely unacceptable to me. [Removed]

Moderator notes: Removed campaigning

Re: Are Sky Happy to Lose Customers?

Mark39 — Mon, 30 Jun 2025 10:13:09 GMT

@shorty7 wrote:

Trying to sneak massive increases passed your long standing customs is dishonest and completely unacceptable to me.

There's no 'sneaking'. Sky tell you when you agree a contract how long it,will last. Ample opportunity for you to make a note of the expiry and do something about it at that time.

Re: Are Sky Happy to Lose Customers?

shorty7 — Mon, 30 Jun 2025 10:25:57 GMT

Very true. But I don't care. Every outer rolling or auto renew subscription sends me a notification or reminder. So I still think it's wrong, dishonest and no way to treat your customers.

Re: Are Sky Happy to Lose Customers?

MarkGoldsmith — Mon, 30 Jun 2025 10:48:40 GMT

@shorty7 wrote:
Very true. But I don't care. Every outer rolling or auto renew subscription sends me a notification or reminder. So I still think it's wrong, dishonest and no way to treat your customers.

Personally, I've got plenty of rolling subscription services that do the same as Sky and DON'T send a reminder before the subscription will renew, and they just charge my payment method. Its incredibly common practise

Re: Are Sky Happy to Lose Customers?

Johndm1957 — Sun, 27 Jul 2025 17:38:37 GMT

I'm pretty close to getting out too, been with Sky since the beginning when there was incredable choice of entertainment, sports and movies in a single package, guess that was 35 years ago now?

I find lack of content and cost the main reasons for thinking of leaving. All those Documentry channels were filled with interestng stuff, but not any more.

I recently checked our watchlist on Sky Stream, only TWO Sky programs added, everything else BBC, C4 C5 Netflix or Apple. Sky need more big blockbuster series like White Lotus.

I've had an apple TV 4K for ages and only used it for Netflix and Apple TV as its a far better bit of kit than Sky Stream.

So now using apps on my TV and Apple TV rather than the Sky stream box to see if we miss it.

Only really stuck with Sky as they bundle in Netfix at a discount price, but that discount is becoming less of a reason to stay.

Re: Are Sky Happy to Lose Customers?

shorty7 — Sun, 27 Jul 2025 21:26:58 GMT

Kit was returned a week ago. So No Sky for me.

Re: Are Sky Happy to Lose Customers?

RCALB — Sat, 02 Aug 2025 13:55:10 GMT

I'm in my final month and just given notice.

I'm going to give NowTV a go, since it has the main sky channels / box sets I watch. its £6.99 for 6 months then £9.99.

You can canel after 6 months so a £42 commitment.

I see they also offer an Ultra Boost pack for £9.00 which gives

4K viewing,
Dolby Atmos,
multi room (watch on three devices at once)
skip the adverts

Sports and Movies can be added on a monthly basis too.

Re: Are Sky Happy to Lose Customers?

PandJ2020 — Sat, 02 Aug 2025 13:56:27 GMT

@RCALB NowTV *is* Sky...

Re: Are Sky Happy to Lose Customers?

Johndm1957 — Sat, 02 Aug 2025 14:02:36 GMT

Without a long contract

Re: Are Sky Happy to Lose Customers?

RCALB — Sat, 02 Aug 2025 15:00:50 GMT

People are broadly satisfied with the sky offerings, but the renewal subscriptions are forcing many to reassess the value of sky.

Sky have been losing sports rights and filming studio's to other streaming platforms for years and no longer have exclusivity.

Sky still position themselves as a premium provider. I would disagree.

If anyone is hooked on particular Sky shows not shown on other platforms, NowTV could be an option without having to enter a 24 month contract.

Re: Are Sky Happy to Lose Customers?

Johndm1957 — Sat, 02 Aug 2025 15:08:29 GMT

Not satisfied anymore .

Content has declined over time to a point where I feel it is not worth having now.