topic Proof purchase in Account & Billing

Proof purchase

Hamza_98 — Fri, 20 Jun 2025 14:01:30 GMT

I need a proof of purchase receipt for my samsung s10 ultra tablet I brought from you guys can you send that to my email? I have the monthly contract but it's not really a proof of purchase.

Re: Proof purchase

Anonymous — Fri, 20 Jun 2025 14:04:35 GMT

@Hamza_98 Your proof of purchase is the credit agreement that you can access via the My Sky app (click the person icon in the top left and then My Documents) or the copy you received by email.

Re: Proof purchase

MightyQuinn — Fri, 20 Jun 2025 14:21:13 GMT

@Hamza_98 wrote:
I brought from you guys

Hi @Hamza_98 Not us guys 😀 We are other customers like you. Please see Welcome below.

Re: Proof purchase

caesarome — Fri, 20 Jun 2025 15:07:26 GMT

@Hamza_98

If you are trying to claim for a free gift then you should be able to use the credit agreement number without the letters as the invoice number when asked for this. You might also be able to use your Sky account number.

Your credit agreement can be found in your message centre:

https://messages.sky.com/message-centre

Samsung will send this within 45 days of the claim being validated.