topic Re: Reimbursement in Account & Billing

Reimbursement

ABW1 — Thu, 19 Jun 2025 17:16:51 GMT

I’ve returned the sky router and cable over a month ago but still have not received the refund for the 46 GBP over paid at the end of April (as the contract finished, I which I assumed was to make sure you returned the broadband box)

If this can be rectified as soon as able that would be much appreciated.

Re: Reimbursement

GD1 — Thu, 19 Jun 2025 17:36:01 GMT

@ABW1 Is the credit showing on the account? Is there also a payment method left in place to allow the refund?

If yes to both we can ask the Community Messaging Team to pick up your request.

Re: Reimbursement

Mark39 — Thu, 19 Jun 2025 17:36:04 GMT

Is your Sky account in credit?

Re: Reimbursement

ABW1 — Thu, 19 Jun 2025 18:06:16 GMT

Thanks for the quick reply.

Yes it is showing £46 in credit and I have left the direct debit active to allow the refund.

Re: Reimbursement

caesarome — Thu, 19 Jun 2025 18:17:09 GMT

@ABW1

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Reimbursement

ABW1 — Thu, 19 Jun 2025 18:24:22 GMT

Many thanks for your help

Re: Reimbursement

pmdav — Thu, 19 Jun 2025 19:19:56 GMT

Hi There,

I also have credit in my account of 49.20 and direct debit is still in place.

Last Broadband use on Sky was 6th May.

Router also has been returned.

Could you help escalate my claim for refund please.

Much Appreciated.

Re: Reimbursement

caesarome — Thu, 19 Jun 2025 19:24:13 GMT

Your post has been escalated @pmdav so look out for the chat bubble tomorrow morning.

Re: Reimbursement

Addie15 — Fri, 20 Jun 2025 07:13:59 GMT

Hi there! Thank you for escalating this. We have sent an invite to @ABW1.

Re: Reimbursement

Addie15 — Fri, 20 Jun 2025 07:14:34 GMT

Hi there! Thank you for escalating this. We have sent an invite to @pmdav.

Re: Reimbursement

Addie15 — Fri, 20 Jun 2025 11:50:33 GMT

Update-We are closing this session with pmdav as this matter has been resolved. Thanks.