topic Return of sky broadband equipment in Account & Billing

Return of sky broadband equipment

Gerard+Duffy — Thu, 19 Jun 2025 13:43:10 GMT

I have recently changed BB provider ,a month before contract naturally ended. The expectation was that would have received notification of packaging and returns procedure and have receivied neither. The router is about 5 years old. Does notification from SKY come at the end of contract or due to being older equipment is these no requirement for return router. .

many thanks

Gerry

Re: Return of sky broadband equipment

Daniel0210 — Thu, 19 Jun 2025 13:46:51 GMT

@Gerard+Duffy
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

Note: Sky may not ask for older hubs back such as the Sky Q hub.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Return of sky broadband equipment

Gerard+Duffy — Thu, 19 Jun 2025 14:06:13 GMT

Hi Daniel. So if I don't receive packaging or email from Sky then probability is that equipment is not required. It's impossible to speak to anyone. which is partly reason for leaving .

Re: Return of sky broadband equipment

Daniel0210 — Thu, 19 Jun 2025 14:25:11 GMT

@Gerard+Duffy

If you don't receive an email from Sky acknowledging the broadband cancellation then you most likely haven't cancelled properly.