topic Returned equipment in Account & Billing

Returned equipment

JOC4 — Thu, 19 Jun 2025 11:25:35 GMT

I returned my Sky Q mini box and SkyQ 1TB UHD BOX AND SKY BROADBAND HUB IN 1 package .

i posted the package to Sky on 02/06/2025

barcode no. OV233138461GB.

but I have received a package from you today asking for the return of the Sky broadband hub which you should already have received

Janet O'Connor

Re: Returned equipment

Daniel0210 — Thu, 19 Jun 2025 11:28:58 GMT

@JOC4

I've moved your post from the Sky+ board.

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you have the proof of posting and if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Returned equipment

caesarome — Thu, 19 Jun 2025 12:06:44 GMT

@JOC4 wrote:

Ibut I have received a package from you today asking for the return of the Sky broadband hub which you should already have received

When you cancel a service with Sky during the end of the notice period of 31 days for TV and 14 days for Broadband Sky will send packaging out which might be what has happened here, as long as you still have the proof of posting receipt going forward there should be no issues but if you are then contacted to say that you haven't returned these items then we can arrange some help for you via here.