topic No refund in Account & Billing

No refund

Helenc4 — Thu, 19 Jun 2025 08:46:37 GMT

Cancelled sky in February and returned equipment. Email from sky to confirm receipt received in February.
May monies taken from my account for non return of equipment?

many emails and phone calls with promise of refund still not sorted. Refund promised on 7th June within 5 days. No monies received even email to the do was ignored.

Re: No refund

caesarome — Thu, 19 Jun 2025 09:06:26 GMT

@Helenc4

We can get you some help with this if you can confirm that you have the proof of posting receipt with the tracking details on it ?

Re: No refund

Helenc4 — Thu, 19 Jun 2025 09:12:06 GMT

I have an email from sky saying that they have equipment back I even sent that to the ceo but not a reply

Re: No refund

caesarome — Thu, 19 Jun 2025 09:14:32 GMT

@Helenc4

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: No refund

Addie15 — Thu, 19 Jun 2025 10:11:22 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Helenc4.

Re: No refund

Buster138 — Thu, 19 Jun 2025 10:33:03 GMT

I cancelled my account on 9th May and returned equipment. On 12th and 19th May I had £43 and £20 taken from my account Mrs Norma Griffiths

Re: No refund

Daniel0210 — Thu, 19 Jun 2025 10:41:10 GMT

@Buster138

Bills are generated 14 days before the payment date so these were generated even before you gave notice to cancel.