topic Re: Charge applied for returned equipment in Account & Billing

Charge applied for returned equipment

Jen44444 — Sat, 01 Mar 2025 08:30:42 GMT

I returned all my equipment, sky q box and mini box along with all cables and remotes and received acknowledgement of receipt. I'm now being told that I'm being charged for the mini box as this was not received, but everything was sent in the one box provided. Could someone please advise? Many thanks

Re: Charge applied for returned equipment

MightyQuinn — Sat, 01 Mar 2025 08:59:38 GMT

Hi @Jen44444

I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Charge applied for returned equipment

Jen44444 — Sat, 01 Mar 2025 09:05:29 GMT

Thank you so much ☺️

Re: Charge applied for returned equipment

Tom-W19 — Sat, 01 Mar 2025 11:36:23 GMT

Thanks for escalating. We've sent an invite to @Jen44444.

Re: Charge applied for returned equipment

Victor21 — Thu, 19 Jun 2025 07:31:15 GMT

I have returned everything someone needs to have a look properly.

many thanks

Victor

Re: Charge applied for returned equipment

Mark39 — Thu, 19 Jun 2025 08:07:22 GMT

@Victor21 you're only telling other customers, I'm afraid. When did you return your Sky equipment? Do you have proof of postage?