topic Re: SCAM in Account & Billing

SCAM

RemiArteni — Wed, 18 Jun 2025 22:16:29 GMT

A mobile phone contract has been opened in my name and I don't know how to resolve this

Re: SCAM

Mark39 — Wed, 18 Jun 2025 22:21:37 GMT

What has Sky said?

Re: SCAM

RemiArteni — Wed, 18 Jun 2025 22:22:54 GMT

I don't know how to contact them.

Re: SCAM

GD1 — Wed, 18 Jun 2025 23:28:01 GMT

@RemiArteniSorry you have gone through this but Sky does have an article up on their site about issues like this:

https://www.sky.com/help/articles/account-takeover

Also have a read here under the "What to do if you suspect your account has been accessed without your permission" section as at the very least you should change your online password:

https://www.sky.com/help/articles/sky-scams-help

You can reset your password here:

https://skyid.sky.com/resetpassword/

Re: SCAM

RemiArteni — Thu, 19 Jun 2025 00:17:15 GMT

I have never had a contract with SKY.

Re: SCAM

TimmyBGood — Thu, 19 Jun 2025 06:57:24 GMT

@RemiArteni

But you do now, so the advice still applies.