topic Re: Refund credit in Account & Billing

Refund credit

Circllo — Wed, 18 Jun 2025 21:13:32 GMT

I cancelled my Sky broadband package last month and it showing a credit on my account. When can I get this refunded to my bank account?

Re: Refund credit

caesarome — Wed, 18 Jun 2025 21:14:23 GMT

@Circllo

Is your payment method still in place ?

Re: Refund credit

Circllo — Thu, 19 Jun 2025 08:48:30 GMT

Yes. Still keep direct debit .

Re: Refund credit

Circllo — Fri, 20 Jun 2025 10:38:50 GMT

@caesarome wrote:
@Circllo
Is your payment method still in place ?

Yes. Still keep direct debit .

Re: Refund credit

caesarome — Fri, 20 Jun 2025 11:00:04 GMT

@Circllo

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Refund credit

Greenfingers001 — Fri, 20 Jun 2025 11:03:24 GMT

Thanks for escalating this. We’ve sent @Circllo an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.