topic Re: Another Credit Refund Issue in Account & Billing

Another Credit Refund Issue

Sonievas — Wed, 18 Jun 2025 08:07:43 GMT

This seems to be a common theme here.

I cancelled my broadband plan on May 22nd, date when it was due to expire (I gave notice to Sky on May 3rd, that is, 2 weeks and a half before end date). The contract with my new provider started on May 22nd, so no Sky broadband was used past that date. We returned our Sky kit at the end of May (we received confirmation that Sky had received it on May 28th).

Regardless, Sky still charged me for the May 22nd - June 21st period (GBP 46). Currently this amount is sitting in the account as 'Credit going towards my next bill' (I do not have any other Sky products, nor intend to at this point).

Has anyone been in a similar situation? Is there a way of getting this refunded back to my account? My payment details are still active and I have not cancelled my direct debit.

Thanks

Re: Another Credit Refund Issue

caesarome — Wed, 18 Jun 2025 08:43:55 GMT

@Sonievas

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Another Credit Refund Issue

Greenfingers001 — Wed, 18 Jun 2025 08:50:38 GMT

Thanks for escalating this. We’ve sent @Sonievas an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.