topic Re: Restricted services in Account & Billing

Restricted services

lauralala — Tue, 17 Jun 2025 20:40:30 GMT

I'm trying to potentially upgrade my broadband and potential add and accessory to my mobile contract but I keep getting the following message "your services are currently restricted" with an option to reinstate my services however when I click this everything's looks up to date.

i have contacted the sales department but they seemingly can't see any issues at their end

Re: Restricted services

caesarome — Tue, 17 Jun 2025 21:01:53 GMT

@lauralala

I take it that your services are not actually restricted in anyway and are working as normal ?

Re: Restricted services

lauralala — Tue, 17 Jun 2025 21:26:28 GMT

Sorry I should have said this ib my original post, no issues atall with any of the services

Re: Restricted services

caesarome — Tue, 17 Jun 2025 21:34:57 GMT

@lauralala

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Restricted services

Lisa-P1987 — Wed, 18 Jun 2025 07:37:52 GMT

Thanks for escalating this. We’ve sent lauralala an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.