topic Re: I want to contact SKY to give notice of closing my account in Account & Billing

I want to contact SKY to give notice of closing my account

AD48 — Tue, 17 Jun 2025 21:51:09 GMT

Hi, I can find no email to write to SKY to cancel my account giving today as my notice day. I've spent ages talking to the bot and trying finnally I can deduce that the text message and ehat's message service don't seem to be operational at this time. So, I'm posting here so there is some record so I'm not charged for an additional day. Tks

Re: I want to contact SKY to give notice of closing my account

MarkGoldsmith — Tue, 17 Jun 2025 22:51:26 GMT

This is a public forum of other Sky customers, you can't give notice on it.

Live chats aren't open all the time and typically for shorter hours than the main call centre. Typically it's easier to cancel via calling.

Re: I want to contact SKY to give notice of closing my account

GD1 — Wed, 18 Jun 2025 04:07:04 GMT

@AD48 You also need to give 31 days notice for TV and 14 days notice for broadband, you can't give today as your notice day.

Re: I want to contact SKY to give notice of closing my account

Daniel0210 — Wed, 18 Jun 2025 04:11:19 GMT

@AD48

TV
To cancel your TV subscription fully, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. It’s important that you obtain proof of posting and keep it safe and indefinitely.

🔹

Broadband
If you are cancelling Broadband/Talk altogether you need to contact Sky and give the required notice of 14 days. Remember that if you are still in a discounted 18/24 months deal Sky could impose cancellation charges.

Return packaging for any equipment Sky expect back will be sent out to you near the end of any notice period. Remember to keep any proof of posting indefinitely.

Re: I want to contact SKY to give notice of closing my account

Mark39 — Wed, 18 Jun 2025 08:02:16 GMT

@AD48 wrote:

Hi, I can find no email to write to SKY to cancel my account giving today as my notice day. I've spent ages talking to the bot and trying finnally I can deduce that the text message and ehat's message service don't seem to be operational at this time. So, I'm posting here so there is some record so I'm not charged for an additional day. Tks

Personally I wouldn't recommend cancelling by email. Sky can't verify your identity from an email and you'll be reliant on them calling you back to effect the cancellation, which, from previous posts might be sooner or later or never (though Sky do say they'll backdate your notice to the date of your email). It's all a bit of a faff. Much more reliable to simply call and get it done in one go.