topic Re: Credit in Account & Billing

Credit

Sharonnic — Tue, 17 Jun 2025 17:25:22 GMT

I have £66 credit on my account. I've now left sky and id like it to be paid back

Re: Credit

Daniel0210 — Tue, 17 Jun 2025 17:28:08 GMT

@Sharonnic
Refunds should normally take about 6 weeks from your last day of connection, but recent posts suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply whether the payment method is still active.

Re: Credit

Sharonnic — Tue, 17 Jun 2025 17:30:21 GMT

As far as I'm aware payment method hasn't been cancelled. I left sky about 3 months ago and returned equipment.

Re: Credit

Daniel0210 — Tue, 17 Jun 2025 17:39:35 GMT

@Sharonnic
We need to wait at least 10 minutes from your original post before we can escalate it to Sky so I’ll escalate it at that point and their Messaging Team should contact you later or tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit

Daniel0210 — Tue, 17 Jun 2025 17:35:29 GMT

@Sharonnic

Now escalated.

Re: Credit

Tom-W19 — Tue, 17 Jun 2025 17:37:14 GMT

Thanks for escalating. We've sent an invite to @Sharonnic.