topic Re: Sky switch credit …a nightmare in Account & Billing

Sky switch credit …a nightmare

Swilly3 — Fri, 06 Dec 2024 16:54:51 GMT

Firdt of all you do not appear to deal with a person, certainly no names. I was told by the Sky salesman if I cancelled early and paid the £100 cancellation fees demanded by BT then Dky would refund. I paid and started paying Sky in October ..just contact Sky Switch credit I was told by customer service. They fire out questions and there is no dialogue...you have to send copies of your bank statement, previous bills and are told they will 'investigate, Then they ask for the same information, do not interact and three months later have not paid. OK I was naive believing sales and customer service but beware SKy Switch Credit ...they are like Brave New World and certainly have no intention of paying you for switching as was promissd

Re: Sky switch credit …a nightmare

PandJ2020 — Fri, 06 Dec 2024 16:58:27 GMT

Not sure if you'e seen/followed this: https://www.sky.com/help/articles/switching-credit-offer

Re: Sky switch credit …a nightmare

caesarome — Fri, 06 Dec 2024 16:58:29 GMT

@Swilly3

If they are asking for the same information then it might be because what you sent to them they will not accept. So what you do need to email them is a copy of your BT bill where it shows that you have been charged an early termination charge and then also a copy of your bank statement to show that you have paid them, so did the copy of your BT bill you sent include this information ?

Re: Sky switch credit …a nightmare

WMT — Tue, 17 Jun 2025 10:06:06 GMT

Absoloutley true, I am going through the same nonsense, same email over and over again despite evidence..absoloute poor service they should be ashamed

Re: Sky switch credit …a nightmare

Mark39 — Tue, 17 Jun 2025 10:15:48 GMT

@WMT the image you included can't be shown because it includes your telephone number, which is both unwise and breaches Community rules.

Re: Sky switch credit …a nightmare

WMT — Tue, 17 Jun 2025 10:20:19 GMT

You are ducking the matter..I do not associate/own with that number no more..do something about the poor service i am experiencing with your switching credit team

Re: Sky switch credit …a nightmare

caesarome — Tue, 17 Jun 2025 10:29:13 GMT

@WMT

What evidence are you emailing to them ?

Re: Sky switch credit …a nightmare

WMT — Tue, 17 Jun 2025 10:31:26 GMT

Everthing that they have requested

Re: Sky switch credit …a nightmare

caesarome — Tue, 17 Jun 2025 10:32:51 GMT

So you have sent them an image of where you were charged an early termination fee and it is shown as this and a copy of a statement showing that you have paid it ?

Re: Sky switch credit …a nightmare

Daniel0210 — Tue, 17 Jun 2025 10:32:58 GMT

@WMT wrote:

You are ducking the matter..I do not associate/own with that number no more..do something about the poor service i am experiencing with your switching credit team

@WMT

No one is ducking anything, merely pointing out that it's unwise to post an image that potentially contains personal information (which means the image will be rejected.

This is predominantly a customer led discussion forum where Sky customers are available to help other customers. You aren’t contacting Sky Customer Services by posting here.

Re: Sky switch credit …a nightmare

WMT — Tue, 17 Jun 2025 10:39:08 GMT

Hi Ok

I understand, in my haste and frustration I overlooked this is not a direct to sky employees site...I do not have that number I know have a sky issued one anyhow..its like pulling hen,s teeth communicating with the sky credit switching team by email

Re: Sky switch credit …a nightmare

Mark39 — Tue, 17 Jun 2025 10:41:49 GMT

@WMT wrote:

You are ducking the matter..I do not associate/own with that number no more..do something about the poor service i am experiencing with your switching credit team

Which bit of "Posted by a Superuser, not a Sky employee" do you not understand?

Re: Sky switch credit …a nightmare

WMT — Tue, 17 Jun 2025 10:45:24 GMT

So I have not sent them anything relating to my bank account..but I have sent them a detailed pdf & screenshot from VM stating that it has been paid and also a highlighted pdf of the ETC from VM also a set of screencaps between VM chatservice and me and the whole email in its entireity from VM stating so with all the PDF,s they require..I am working on a screen cap from my banking app but it wont alow me to save/take it for security purposes

Re: Sky switch credit …a nightmare

WMT — Tue, 17 Jun 2025 10:46:42 GMT

I said overlooked not understand mate

Re: Sky switch credit …a nightmare

MarkGoldsmith — Tue, 17 Jun 2025 10:47:51 GMT

@WMT wrote:
So I have not sent them anything relating to my bank account..but I have sent them a detailed pdf & screenshot from VM stating that it has been paid and also a highlighted pdf of the ETC from VM also a set of screencaps between VM chatservice and me and the whole email in its entireity from VM stating so with all the PDF,s they require..I am working on a screen cap from my banking app but it wont alow me to save/take it for security purposes

Banking apps typically prevent screenshots in order to prevent scammers being able to see/take pictures if they get themselves remote access to a victim's device.

You may be better off downloading a bank statement and using that.

Re: Sky switch credit …a nightmare

WMT — Tue, 17 Jun 2025 10:51:24 GMT

Banking apps typically prevent screenshots in order to prevent scammers being able to see/take pictures if they get themselves remote access to a victim's device.----Thats what I am saying, have stated

You may be better off downloading a bank statement and using that.--thats what im doing

Re: Sky switch credit …a nightmare

caesarome — Tue, 17 Jun 2025 12:43:09 GMT

As you hadn't provided that screenshot this is why they were most likely rejecting your claim so all things being well once you have sent them a shot of the etc charge and the banking image it should be accepted.

Re: Sky switch credit …a nightmare

WMT — Tue, 17 Jun 2025 12:55:21 GMT

You would think so...Screenshots-jpegs-pdf,s-emails in their entirity from previous service provider stating so..Same result pal!

Re: Sky switch credit …a nightmare

WMT — Tue, 17 Jun 2025 12:56:17 GMT

Entire emails*

Re: Sky switch credit …a nightmare

caesarome — Tue, 17 Jun 2025 12:58:17 GMT

To be clear you only need to send these and nothing more:

The bill either the early termination charge was applied.

Your bank statement showing the bill has. been paid.