topic Re: Refund credit balance in Account & Billing

Refund credit balance

Markpounder — Tue, 17 Jun 2025 09:15:30 GMT

Hi,

I cancelled my broadband and TV subscription in May, I have a credit balance showing, I would like this back and to close delete my account.

Re: Refund credit balance

caesarome — Tue, 17 Jun 2025 09:21:54 GMT

@Markpounder .

Is your payment method still in place on the account ?

Re: Refund credit balance

Markpounder — Tue, 17 Jun 2025 09:33:43 GMT

Yes both direct debits are still present last payments by me in April

Re: Refund credit balance

caesarome — Tue, 17 Jun 2025 09:36:35 GMT

@Markpounder

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Refund credit balance

Addie15 — Tue, 17 Jun 2025 09:40:50 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Markpounder.

Re: Refund credit balance

Addie15 — Tue, 17 Jun 2025 10:16:50 GMT

Update-We are closing this session as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.