topic Re: Refund in Account & Billing

Refund

Swertt — Mon, 16 Jun 2025 12:01:18 GMT

Hi,

I am £78 in credit after my final bill and would like to claim this money back. On logging on, it just says that the money will be taken off my next bill but I have cancelled all of my services so there will

not be another bill. How do I get this refund processed?

Re: Refund

caesarome — Mon, 16 Jun 2025 12:02:18 GMT

@Swertt

We can arrange some help for you via here so can you confirm that your payment method is still in place ?

Re: Refund

Swertt — Mon, 16 Jun 2025 12:29:09 GMT

Hi,

yes it is.

thank you

Re: Refund

caesarome — Mon, 16 Jun 2025 12:31:25 GMT

@Swertt

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Refund

Addie15 — Mon, 16 Jun 2025 13:02:28 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Swertt.