topic Re: Change sky subscription in Account & Billing

Change sky subscription

MizzPiggy07 — Mon, 16 Jun 2025 11:03:07 GMT

Hello we are now receiving universal credit. We wish to change our broadband speed and sky tv package. Many thanks Denise

Re: Change sky subscription

Anonymous — Mon, 16 Jun 2025 11:03:51 GMT

@MizzPiggy07 You will need to ring Sky. We are customers like you on here.

Re: Change sky subscription

PandJ2020 — Mon, 16 Jun 2025 11:11:14 GMT

Info here on social tariff: https://www.sky.com/help/articles/sky-social-tariff

(Does not apply to TV as a non-essential service)

Re: Change sky subscription

MarkGoldsmith — Mon, 16 Jun 2025 11:11:23 GMT

@MizzPiggy07 wrote:
Hello we are now receiving universal credit. We wish to change our broadband speed and sky tv package. Many thanks Denise

@MizzPiggy07 its worth noting that the social tariff only applies to broadband/phone and doesn't apply to TV services.

Take a read of this which explains eglibility and how to claim: https://www.sky.com/help/articles/sky-social-tariff

Re: Change sky subscription

Daniel0210 — Mon, 16 Jun 2025 11:27:39 GMT

@MizzPiggy07
This link explains the process if you’re eligible for Sky Broadband Basics.
https://www.sky.com/help/articles/sky-social-tariff

The Sky account holder needs to be claiming Universal Credit, Pension Credit, Income Support, Income based Jobseekers Allowance or Income based Employment Support Allowance. These are the only qualifying benefits and in order for Sky to carry out checks with DWP they will need your NI number. The social tariff is for Sky Broadband Superfast 35 with an average download speed of 36Mb/s and the Sky Talk Pay As You Go tariff (ie: all calls are chargeable). It does not offer a discounted Sky Talk plan.

Broadband Basics is only available to customers who already have Sky Broadband and to add the Sky Mobile offer, you’ll need to be taking Sky Broadband Basics, and:
a) Already have Sky Mobile and a 3GB data plan.
b) Or you can add a new 3GB data plan with Sky Mobile.
The linked Sky mobile deal is only for 12 months.

If you are eligible you’ll need to call Sky to join. There is no equivalent offer for TV. The broadband part of the social tariff now lasts for 24 months and then reverts to the full cost but if you’re still eligible you will then need to re-apply.