topic Re: Sky box in Account & Billing

Sky box

shelleyshell — Mon, 16 Jun 2025 07:08:10 GMT

I have been charged for non return of sky box which I have returned

Re: Sky box

Daniel0210 — Mon, 16 Jun 2025 07:19:47 GMT

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you have the proof of posting and if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Sky box

shelleyshell — Mon, 16 Jun 2025 07:37:21 GMT

Yes I have proof of postage

Re: Sky box

shelleyshell — Mon, 16 Jun 2025 07:41:19 GMT

Yes I would like to chat with sky

Re: Sky box

caesarome — Mon, 16 Jun 2025 09:05:43 GMT

@shelleyshell

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky box

Greenfingers001 — Mon, 16 Jun 2025 09:06:44 GMT

Thanks for escalating this. We’ve sent @shelleyshell an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.