topic Re: Returned sky equipment not received in Account & Billing

Returned sky equipment not received

BrettHen — Sun, 15 Jun 2025 17:31:47 GMT

I returned the sky equipment after closure of my account several months ago however I am still receiving emails from Sky saying it has not been received and I am being threatened with additional charges now,

I have proof of sending the items back via royal mail from the box provided by sky but I can not find anywhere to upload a picture of the royal mail receipt.

Thanks

Re: Returned sky equipment not received

Daniel0210 — Sun, 15 Jun 2025 17:35:15 GMT

@BrettHen

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

With proof of posting we can maybe get you some help from Skys Messaging Team. If you have the proof it should be fairly straightforward. Let us know in this thread if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Returned sky equipment not received

Greenfingers001 — Mon, 16 Jun 2025 07:06:14 GMT

Thanks for escalating this. We’ve sent @BrettHen an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Returned sky equipment not received

BrettHen — Thu, 19 Jun 2025 19:30:46 GMT

I've been working away and I did send a reply regarding my account please start chat again so we can get this resolved ASAP

Thanks

Re: Returned sky equipment not received

Daniel0210 — Thu, 19 Jun 2025 19:50:04 GMT

@BrettHen
As you've found the chat invite closes automatically if you don't respond. I’ve re-escalated your post to Sky and their Messaging Team should contact you tomorrow.

Look out for another post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Returned sky equipment not received

Addie15 — Fri, 20 Jun 2025 07:10:14 GMT

Hi there! Thank you for escalating this. We have sent an invite to @BrettHen.