topic Re: Bills in Account & Billing

Bills

Ladytoad — Sun, 15 Jun 2025 13:39:41 GMT

Why have you altered my contract without telling me,when I renew a year ago on 24 month contract .and is there someone you can actually speak with .very angry .

Re: Bills

PandJ2020 — Sun, 15 Jun 2025 13:41:30 GMT

Not us as we're other customers here...

Only change would be price rise?

Re: Bills

SKY1992bf — Sun, 15 Jun 2025 13:42:49 GMT

@Ladytoad There was the annual price increase in April which you would have been notified about

Re: Bills

Mark39 — Sun, 15 Jun 2025 13:47:18 GMT

@Ladytoad it's only exceptionally that Sky agree fixed price contracts. It seems yours is a standard contract with an annual price increase.

Re: Bills

Ladytoad — Sun, 15 Jun 2025 13:51:21 GMT

I took a contract last July for 24 month so I have a year left on this contract.they have put me on a rolling contract without asking me ,but I signed up for 24 month ,so I'm losing out here .I see this as breach of contract .but no one answers any calls just robots or so called links .

Re: Bills

Daniel0210 — Sun, 15 Jun 2025 13:57:18 GMT

@Ladytoad

They certainly do answer calls but they will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: Bills

SKY1992bf — Sun, 15 Jun 2025 13:58:23 GMT

@Ladytoad Sky aren't allowed to change contract lengths without customer consent

apart from the April price increase the only other increases would be from discounts expiring as not all of them have to last the duration of the contract

you would have been informed when signing when the discounts would expire