topic Re: Credit refund in Account & Billing

Credit refund

GSteed — Sat, 14 Jun 2025 21:19:02 GMT

I have cancelled my Sky service and there is £30.49 credit on my last bill that says it will go towards paying my next bill. I would like this refunded.

Re: Credit refund

caesarome — Sat, 14 Jun 2025 21:22:11 GMT

@GSteed

We can arrange some help via here for you so can you confirm that your payment method is still in place ?

Re: Credit refund

GSteed — Sat, 14 Jun 2025 21:28:10 GMT

Hi, I am not sure as I cancelled my account a while ago and cancelled the direct debit.

Re: Credit refund

caesarome — Sat, 14 Jun 2025 21:37:39 GMT

@GSteed

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

You might be asked to setup the direct debit again so that the refund can be issued via it, otherwise a cheque will be sent out and this can take a good few weeks to be dispatched.

Re: Credit refund

peter-marlow+1966 — Sat, 14 Jun 2025 21:38:10 GMT

I have escalated your message to the community team look out for invite for a chat in the next 48 hours on here

Re: Credit refund

Lisa-P1987 — Sun, 15 Jun 2025 08:15:31 GMT

Thanks for escalating this. We’ve sent GSteed an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.