topic Re: Credit refund in Account & Billing

Credit refund

bravia37 — Sat, 14 Jun 2025 17:10:54 GMT

Hi, does anyone know how I can get a refund of a credit on my account after leaving Sky? Thanks

Re: Credit refund

Daniel0210 — Sat, 14 Jun 2025 17:49:39 GMT

@bravia37
Refunds should normally take about 6 weeks from your last day of connection, but recent posts suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Credit refund

bravia37 — Sat, 14 Jun 2025 18:02:21 GMT

Thanks for your reply. I would be happy for you to escalate my query. My account is still in credit and the payment method is still active.

Thanks

Re: Credit refund

caesarome — Sat, 14 Jun 2025 18:16:19 GMT

@bravia37

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Credit refund

bravia37 — Sat, 14 Jun 2025 18:17:50 GMT

Thanks very much.

Re: Credit refund

Lisa-P1987 — Sun, 15 Jun 2025 07:48:57 GMT

Thanks for escalating this. We’ve sent bravia37 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.