topic Re: get hold of an actual person at sky on live chat? new customer query in Account & Billing

get hold of an actual person at sky on live chat? new customer query

selbennett81 — Tue, 25 Mar 2025 14:25:15 GMT

I am not yet a customer, I want to chat to a sales person via chat. I am looking at joining sky but have not yet. I would normally call but I cannot at the moment as my phone is broken and I have not got a landline, so I would like to chat to an agent. the useless Sky Assistant bot is completely useless and never actually passes you over to anyone. how can I get hold of someone to discuss my options????

Sel

Re: get hold of an actual person at sky on live chat? new customer query

MightyQuinn — Tue, 25 Mar 2025 14:35:45 GMT

Hi @selbennett81 Deleted, sorry you are using chat.

Re: get hold of an actual person at sky on live chat? new customer query

greg91 — Sat, 14 Jun 2025 11:01:51 GMT

It says I have earned a badge what it is that ? My reason for making contact is firstly, to try and speak to someone in person but failing tht to find out the time scale from ordering broadband and it being installed.

Re: get hold of an actual person at sky on live chat? new customer query

PandJ2020 — Sat, 14 Jun 2025 11:10:44 GMT

@greg91 wrote:
It says I have earned a badge what it is that ?

Badges are just for using the community. (Primarily a customer-led help forum)

Re: get hold of an actual person at sky on live chat? new customer query

Mark39 — Sat, 14 Jun 2025 12:30:45 GMT

@greg91 wrote:

It says I have earned a badge what it is that ? My reason for making contact is firstly, to try and speak to someone in person but failing tht to find out the time scale from ordering broadband and it being installed.

What sort of broadband? If it's Superfast and you already have a serviceable master phone socket, usually a couple of weeks or so. If Fibre and home home isn't already connected, it's likely to be considerably longer.