topic Re: Accidentally made two payments in Account & Billing

Accidentally made two payments

MasonA — Sat, 14 Jun 2025 07:14:50 GMT

Hi I saw my bill was overdue so I went to make a payment on the app it said it went through from my bank but didn't say it on the app so I made the payment again this time it went through on the app but now it's taken two payments from my bank will I get one of them refunded thanks 🙂

Re: Accidentally made two payments

Mark39 — Sat, 14 Jun 2025 08:10:54 GMT

Only if you request it. Otherwise it will sit in your Sky account and be used against next month's bill.

Once your Sky account shows that you're in credit, we can help you obtain a refund within 5 days, if you wish.

Re: Accidentally made two payments

MasonA — Sat, 14 Jun 2025 08:14:00 GMT

Okay thank you for the reply, how do I request it do I have to wait for my account to go into credit

Re: Accidentally made two payments

Mark39 — Sat, 14 Jun 2025 08:47:47 GMT

Wait until your Sky account shows it's in credit (otherwise there's nothing for Sky to refund) then go,ahead and post again, and we'll ask Sky's messaging team to contact you so that you can request a refund (or you could call, of course).

Re: Accidentally made two payments

caesarome — Sat, 14 Jun 2025 09:07:39 GMT

@MasonA

Does your Sky account now show a credit on it ?

Re: Accidentally made two payments

MasonA — Sat, 14 Jun 2025 09:25:57 GMT

Hi not yet the balance shows £0 so I'm hoping that my bank will just send it back I'll wait a day or two and check again see what it say thank you both for help

Re: Accidentally made two payments

caesarome — Sat, 14 Jun 2025 09:31:04 GMT

@MasonA

I would check your Sky account on Monday once these payments have been processed by the banks as hopefully you should then see this credit so when you do post back here as we can then arrange the help for you.

Re: Accidentally made two payments

Mark39 — Sat, 14 Jun 2025 10:03:36 GMT

@MasonA wrote:

Hi not yet the balance shows £0 so I'm hoping that my bank will just send it back

I don't think there's any reason for them to do that.

Re: Accidentally made two payments

MasonA — Sat, 14 Jun 2025 10:40:17 GMT

Yeah me neither haha don't know why I thought they would I'll just wait till Monday and check then, and if it's credit post again but thanks again