topic Re: Issues with sky account in Account & Billing

Issues with sky account

Nesslad — Fri, 13 Jun 2025 06:57:07 GMT

I have an ongoing issue with my sky account and I don't seem to be finding anyway of getting it resolved even though I have spoken with Sky multiple times about

Unable to make changes to tv packages

unable to upgrade my mobile

unable to access sky vip or see my tenure

unable to check my tv services

The only thing I can do is see my bills ok. Has anyone else had these issues? I am getting fed up contacting Sky multiple times to be told it should be resolved within 72 hours and it isn't.

Re: Issues with sky account

caesarome — Fri, 13 Jun 2025 09:18:29 GMT

@Nesslad

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Issues with sky account

Addie15 — Fri, 13 Jun 2025 09:23:00 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Nesslad.

Re: Issues with sky account

Nesslad — Fri, 13 Jun 2025 12:52:07 GMT

Thank you for doing this for me

Re: Issues with sky account

shaneC13 — Sat, 20 Sep 2025 18:44:00 GMT

Yes myself and wife are having the same issues.......

Re: Issues with sky account

MightyQuinn — Sat, 20 Sep 2025 19:08:32 GMT

@shaneC13 wrote:
Yes myself and wife are having the same issues.......

Hi @shaneC13 I'm sorry, but the escalation process is not available.