topic Re: Credit refund in Account & Billing

Credit refund

Biffo47 — Fri, 13 Jun 2025 07:06:53 GMT

Hello, left sky broadband 2nd April with credit of £60. Still waiting. Please escalate. Dd still active. Thanks

Re: Credit refund

Daniel0210 — Fri, 13 Jun 2025 07:08:16 GMT

@Biffo47
We need to wait at least 10 minutes from your original post before we can escalate it to Sky so I’ll escalate it at that point and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Daniel0210 — Fri, 13 Jun 2025 07:16:34 GMT

@Biffo47

Now escalated.

Re: Credit refund

Biffo47 — Fri, 13 Jun 2025 08:06:51 GMT

Thank you.

Re: Credit refund

Greenfingers001 — Fri, 13 Jun 2025 09:03:11 GMT

Thanks for escalating this. We’ve sent @Biffo47 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.