topic Being un restricted in Account & Billing

Being un restricted

Beckalou19 — Thu, 12 Jun 2025 15:21:54 GMT

I have been restricted and have some issues going on personally and iv tried seeking help from the team and no one seems to be helping me I have just received a email saying if they clear off so much debt they will put me back on

Re: Being un restricted

Daniel0210 — Thu, 12 Jun 2025 15:24:46 GMT

@Beckalou19
This is a customer led discussion forum where Sky customers are available to help other customers. You aren’t contacting Sky Customer Services by posting here.

Usually Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

These restrictions are automatic and we've been told agents cannot override this process even if you’re told otherwise. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Being un restricted

Mark39 — Thu, 12 Jun 2025 15:26:07 GMT

@Beckalou19 wrote:

I have just received a email saying if they clear off so much debt they will put me back on

They? Or you?

Re: Being un restricted

Beckalou19 — Thu, 12 Jun 2025 15:34:11 GMT

The email said they would

Re: Being un restricted

Mark39 — Thu, 12 Jun 2025 15:45:12 GMT

What does it say you need to do to accept their offer?