Services restricted after paying bill.

Shazza23 — Thu, 12 Jun 2025 12:09:11 GMT

Need a call back ASAP about my bills as they were paid and now been restricred

Re: Waiting Callback since 20Feb2025

Daniel0210 — Thu, 12 Jun 2025 11:34:32 GMT

Sky will not call you. Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

These restrictions are automatic and we've been told agents cannot override this process even if you’re told otherwise. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Waiting Callback since 20Feb2025

MightyQuinn — Thu, 12 Jun 2025 12:04:08 GMT

Hi @Shazza23 Please see Welcome to the Community below. It is just other customers here, not Sky customer services.

topic Re: Waiting Callback since 20Feb2025 in Account & Billing

Services restricted after paying bill.

Re: Waiting Callback since 20Feb2025

Re: Waiting Callback since 20Feb2025