topic Re: Bill payment in Account & Billing

Bill payment

Ryan159 — Wed, 11 Jun 2025 14:05:44 GMT

I made a bill payment but another one was taken out so two payments have been taken out, it is showing as credit, I need help getting a refund back onto my card please

Re: Bill payment

Daniel0210 — Wed, 11 Jun 2025 14:07:06 GMT

@Ryan159
If you have a continuous payment method set up you should never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that.

Re: Bill payment

Ryan159 — Wed, 11 Jun 2025 14:08:29 GMT

Yes I would like a refund please

Re: Bill payment

Daniel0210 — Wed, 11 Jun 2025 14:10:37 GMT

@Ryan159
We need to wait at least 10 minutes from your original post before we can escalate it to Sky so I’ll escalate it at that point and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Bill payment

Daniel0210 — Wed, 11 Jun 2025 14:15:25 GMT

@Ryan159

Now escalated.

Re: Bill payment

Lisa-P1987 — Wed, 11 Jun 2025 14:19:40 GMT

Thanks for escalating this. We’ve sent Ryan159 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Bill payment

Lisa-P1987 — Wed, 11 Jun 2025 15:12:24 GMT

Update - Spoken to Ryan159 and processed the refund 🙂

Re: Bill payment

Ryan159 — Thu, 12 Jun 2025 10:09:47 GMT

Hi, how long will the refund take to process?

Re: Bill payment

Daniel0210 — Thu, 12 Jun 2025 10:11:57 GMT

@Ryan159

As per my earlier post…

@Daniel0210 wrote:

@Ryan159

(within the standard 3-5 working days) through the Messaging Team on here.