topic Re: Account in credit, refund needed in Account & Billing

Account in credit, refund needed

Jake1234567 — Thu, 12 Jun 2025 05:08:43 GMT

My contract ended on 10th of may, sky took another bill payment for 12th of may to June and i have not received my refunded account credit after contacting sky support several times

Re: Account in credit, refund needed

Daniel0210 — Thu, 12 Jun 2025 05:10:04 GMT

@Jake1234567
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Account in credit, refund needed

Jake1234567 — Thu, 12 Jun 2025 05:12:29 GMT

Yes please that would be great, i confirm the account credit is there and my direct debit/paymemt method is still active

Re: Account in credit, refund needed

Daniel0210 — Thu, 12 Jun 2025 05:15:44 GMT

@Jake1234567
We need to wait at least 10 minutes from your original post before we can escalate it to Sky so I’ll escalate it at that point and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Account in credit, refund needed

Daniel0210 — Thu, 12 Jun 2025 05:18:34 GMT

Now escalated @Jake1234567

Re: Account in credit, refund needed

Jake1234567 — Thu, 12 Jun 2025 05:19:25 GMT

Thank you

Re: Account in credit, refund needed

Tom-W19 — Thu, 12 Jun 2025 07:22:59 GMT

Thanks for escalating. We've sent an invite to @Jake1234567.