topic Refund in Account & Billing

Refund

Roisin55555 — Thu, 12 Jun 2025 04:58:34 GMT

Hi my bill was paid twice and I'm looking to get a refund, I had recently set up a new direct debit mandate and didn't think it was set up, so I went in a paid mt bill direct online and now I see another payment has been taken from my bank account, I need this money refunded back to my bank ASAP

Re: Refund

Daniel0210 — Thu, 12 Jun 2025 05:03:51 GMT

@Roisin55555
Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

Re: Refund

Roisin55555 — Thu, 12 Jun 2025 05:06:03 GMT

Hi Danielle

Yes please I need to get it refunded back to my bank account as it's bill money, any help with this I would really appreciate it

Re: Refund

Daniel0210 — Thu, 12 Jun 2025 05:08:52 GMT

@Roisin55555

As previous post, is it now showing as a credit on your Sky account?

Re: Refund

Roisin55555 — Thu, 12 Jun 2025 05:12:12 GMT

Sorry yes it's snowing as credit in my account

Re: Refund

Daniel0210 — Thu, 12 Jun 2025 05:14:45 GMT

@Roisin55555
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund

Roisin55555 — Thu, 12 Jun 2025 05:16:15 GMT

Perfect thank you for your help

Re: Refund

Tom-W19 — Thu, 12 Jun 2025 07:03:28 GMT

Thanks for escalating. We've sent an invite to @Roisin55555.