topic Re: Cancelled account refund in Account & Billing

Cancelled account refund

Coco70 — Wed, 11 Jun 2025 17:49:09 GMT

Good evening. I cancelled my account in April and now the account is sitting in credit. How do I get a refund? I've left the d/d open thinking it would automatically back in. Thanks

Re: Cancelled account refund

Daniel0210 — Wed, 11 Jun 2025 18:05:29 GMT

@Coco70
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Re: Cancelled account refund

Coco70 — Wed, 11 Jun 2025 19:34:22 GMT

Thank you for your reply. Yes if I could get it sooner that would be great

Re: Cancelled account refund

Daniel0210 — Wed, 11 Jun 2025 19:37:57 GMT

@Coco70
I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Cancelled account refund

Coco70 — Wed, 11 Jun 2025 19:45:00 GMT

Thank you so much for your help

Re: Cancelled account refund

Mr+Flibbles+86 — Thu, 12 Jun 2025 07:19:21 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.