topic Re: cancel hayu subscription in Account & Billing

cancel hayu subscription

jayneannetts — Tue, 22 Apr 2025 21:11:59 GMT

how do i cancel hayu subscription

Re: cancel hayu subscription

caesarome — Tue, 22 Apr 2025 21:34:33 GMT

For Sky Stream puck or Sky Q - Press Home on your Sky remote, then select My Sky at the bottom of the screen.
You’ll then see a screen with your purchases. Select Your products. You’ll then be asked to enter your Sky TV PIN number.

Then follow the prompts to cancel.

In the Mysky app on a phone or tablet.

Go to the TV section, then My Bill section, there will be a section listed Marketplace, under that click on View subscriptions.

You should be able to cancel it there.

Re: cancel hayu subscription

Svp80 — Wed, 11 Jun 2025 15:08:04 GMT

Hi, i also need help with this please?

On my app its showing as active but then when you go through to change its not in the list of things to be changed.

Ive tried going through on the tv, and its not even coming up there. I cant cancel through Hayu as its been subscribed through sky. Its such a potch to get through to anyone at sky.its driving me insane

Re: cancel hayu subscription

Robbo28 — Thu, 12 Jun 2025 08:44:01 GMT

I also have this issue, cannot canel it via the app, my sky on my laptop or via the remote on the TV. It will not let me cancel it on any of these.

Re: cancel hayu subscription

Mrsjsh — Fri, 09 Jan 2026 08:23:37 GMT

Been taking it for ages tried hayu and sky they both say they can't do it I'm shaking so upset I'm 64 and don't know what to do

Re: cancel hayu subscription

MightyQuinn — Fri, 09 Jan 2026 08:30:28 GMT

@Mrsjsh wrote:
Been taking it for ages tried hayu and sky they both say they can't do it I'm shaking so upset I'm 64 and don't know what to do

Hi @Mrsjsh Have you tried https://www.sky.com/help/articles/sky-marketplace-cancel-apps