topic Re: Cancellation in Account & Billing

Cancellation

Salkyk — Wed, 11 Jun 2025 13:03:08 GMT

My service was supposed to be cancelled on 8/6 but is still live I have tried calling/messaging but all they try to do is sell me the service has anyone else had this issue I don't want to pay for them not disconnecting! I have the disconnection letter!!

Re: Cancellation

Mark39 — Wed, 11 Jun 2025 13:07:06 GMT

Which service(s)? How did you cancel? Did you give notice on the 8th?

Re: Cancellation

Salkyk — Wed, 11 Jun 2025 13:49:40 GMT

I cancelled all tv 31 days notice was 8June but it's still on! broadband was disconnected 14 days after cancellation I have the email confirming tv service will disconnect on 8th

Re: Cancellation

MightyQuinn — Wed, 11 Jun 2025 14:01:02 GMT

Hi @Salkyk Was this Sky Q or another TV package? Also what do your future bills show on My Sky or the Sky Q box (if you have one). The reason I mention Sky Q is that Sky would have sent you packaging to return your equipment.

Re: Cancellation

Salkyk — Wed, 11 Jun 2025 14:24:21 GMT

It was Sky Q and yes they were going to send packaging to return which I have not received but assumed it would be sent after switch off? Like I said above I have got email confirmation and transcript of conversation on messages!

Re: Cancellation

Salkyk — Wed, 11 Jun 2025 14:42:22 GMT

Sorry forgot to mention future bill is £66 but that covers July!

Re: Cancellation

Mark39 — Wed, 11 Jun 2025 14:44:47 GMT

@Salkyk wrote:

Sorry forgot to mention future bill is £66 but that covers July!

That's unsurprising, as you're billed as normal, right up to the end of your notice period. Naturally the overpayment will be refunded.

Can you still watch ch 106?

Re: Cancellation

Salkyk — Wed, 11 Jun 2025 15:04:12 GMT

Yes can still watch 106!

Re: Cancellation

Mark39 — Wed, 11 Jun 2025 15:06:21 GMT

@Salkyk I'd give Sky another call, then, to see what's going on.