Started a new contract due to operator setting up a wrong option

hotpeppers — Wed, 11 Jun 2025 08:26:16 GMT

Hi. I was out of contract. I rang up to remove SkySport and BT Sports as I no longer watch these during the summer. As usual not an easy feat as I was asked which other packages need upgrading. Netfix was mentioned and was asked do I want the avert free version or the non advert version??? I was a little confused as I already have the ad free version anyway. After some discussion trying to explain to the operator, Netflix was removed completely but as he ran through what he`d done at the end of the call, I corrected him, I DID want ad free Netfix and it should never have been removed. So he re-added it. Shortly afterwards, the email came through that Netflix had been added and I was now in a new 18th month contract! I rang SKY up the following day and explained the situation to the operator, but she seemed confused and ended the call by saying that I wasn`t in an 18th month contract and an email would be sent out stating this. This email was never recieved. Before I ring up, is there anyway on the site to check my contract? In date or out of?

Re: Started a new contract due to operator setting up a wrong option

PandJ2020 — Wed, 11 Jun 2025 08:28:28 GMT

@hotpeppers wrote:
Before I ring up, is there anyway on the site to check my contract? In date or out of?

Under TV > Your Content Packs, any in contract items have a 'Offer ending DD/MM/YYYY' date on them.

Re: Started a new contract due to operator setting up a wrong option

hotpeppers — Wed, 11 Jun 2025 14:40:45 GMT

So I`m seeing this:

topic Started a new contract due to operator setting up a wrong option in Account & Billing

Started a new contract due to operator setting up a wrong option

Re: Started a new contract due to operator setting up a wrong option

Re: Started a new contract due to operator setting up a wrong option