topic Re: Did not received refund from a cancelled payment in Account & Billing

Did not received refund from a cancelled payment

Shamir — Tue, 10 Jun 2025 17:24:15 GMT

I paid my monthly bill and the bill payment section showed the 'payment received' then after two days the it showed payment has been cancelled. But did not receive the refund. Then I had to pay again as it was overdue. Tried to contact customer support but didn't get connected.

Re: Did not received refund from a cancelled payment

caesarome — Tue, 10 Jun 2025 18:17:45 GMT

@Shamir

You shouldn't have to make a manual payment if this is what you did as it should be taken via whatever payment method you have setup on your account.

Was it your Sky account said that the payment had been cancelled ?

Re: Did not received refund from a cancelled payment

Shamir — Tue, 10 Jun 2025 18:19:58 GMT

Yes, my sky account has mentioned the payment has been cancelled and payment returned. But I did not recieve any refund.

Re: Did not received refund from a cancelled payment

caesarome — Tue, 10 Jun 2025 18:22:21 GMT

@Shamir

Is there a credit showing on your Sky account ?

Re: Did not received refund from a cancelled payment

Shamir — Tue, 10 Jun 2025 18:24:16 GMT

No it was showing payment overdue. So that I made the manual payment.

Re: Did not received refund from a cancelled payment

caesarome — Tue, 10 Jun 2025 18:34:13 GMT

@Shamir wrote:

Tried to contact customer support but didn't get connected.

You will have to call about this and when you do just remain on the line and say nothing if asked anything by the bot.