topic Blocked account in Account & Billing

Blocked account

Elsa1952 — Mon, 09 Jun 2025 19:21:55 GMT

I have an oitstanding bill which i can't pay until the morning i have a sick husband and he now cant watch sky as you have blocked us

Re: Blocked account

Daniel0210 — Mon, 09 Jun 2025 19:24:35 GMT

@Elsa1952
Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

These restrictions are automatic and we've been told agents cannot override this process even if you’re told otherwise. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Blocked account

caesarome — Mon, 09 Jun 2025 19:25:28 GMT

When you pay it in the morning @Elsa1952 so that you are then up to date as nothing more is owed then you will also need to set up your monthly payment method and when that is down your services will be restored once the payment has been cleared by the banks. Sky will not restore your services until you have done this.

Re: Blocked account

MightyQuinn — Mon, 09 Jun 2025 19:39:51 GMT

Hi @Elsa1952 We haven't blocked you, please see Welcome below. You are not talking to Sky customer services.