topic Re: Refund from broadband credit in Account & Billing

Refund from broadband credit

Jen118 — Mon, 09 Jun 2025 15:33:53 GMT

Hi I cancelled sky broadband at end of April I was out of contract and my account is in credit i still haven't received any payment tho.

Re: Refund from broadband credit

caesarome — Mon, 09 Jun 2025 15:35:25 GMT

@Jen118

Is your payment method still active on your Sky account ?

Re: Refund from broadband credit

Jen118 — Mon, 09 Jun 2025 15:36:19 GMT

Yes as I'm still with sky mobile

Re: Refund from broadband credit

caesarome — Mon, 09 Jun 2025 15:42:39 GMT

@Jen118

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Refund from broadband credit

Jen118 — Mon, 09 Jun 2025 15:43:48 GMT

Perfect thank you

Re: Refund from broadband credit

Greenfingers001 — Mon, 09 Jun 2025 16:18:17 GMT

Thanks for escalating this. We’ve sent @Jen118 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.